Technology support at North American University
If you forget your password, simply go to the “Password Reset“ page and then be prompted to enter your NAU Account username (username@na.edu) and security characters then hit “Next”. Select Email as the contact method to use for verification. Keep the Microsoft 365 browser window open while you go to your alternate email to get the verification […]
Frequently asked questions (FAQ) about MyPortal How do I access MyPortal? You can access MyPortal application by clicking this link https://portal.na.edu/ICS/. Then type your username and password. Make sure that in the username section you do not put “@na.edu” part of your username. It says invalid login, but I typed everything correctly Make sure that […]
Hi! This is the instruction on how to use the scanner for the students. Step 1: Select Scanner on the left hand side of the printer. Step 2: Type the Scanner code provided next to the printer to the code buttons . It is located on right hand side of printer. Then press OK button […]
On the left side of the screen navigate scanner button. (Image 1) Enter the correct user code and click OK. Select E-mail option on the screen. (Image 2) Look for your name and select it. (Image 3) Put your papers on the scanner and click green start button. (Image 4) The files should be sent […]
This page shows and introduces the applications that have a direct connection to North American University. MyPortal Application is located in All Apps Section in Office 365 and here are the steps that explains how to access: Sign in to Office 365 with NAU account (an account provided by North American University, username@na.edu) Open ‘All […]
Open Skype for Business. Select the Phone icon. 3. Click the Voicemail Settings icon (If the icon is not shown, follow the instructions below). 4. Select Change Greetings. 5. Follow the voice prompts to set your voicemail greeting. If the voicemail icon is not shown Select File > Sign-out to sign out of Skype for Business. In the Sign-in window, click Delete my […]
1. Log in to outlook.office365.com [3]. 2. Click on the gear icon on the top right corner of the web app window. 3. On the drop down menu, click on Options. 4. The Options menu pane will appear on the right side of the web app screen, click on Automatic replies. 5. Select “Send automatic replies“. 6. Click on the “Send replies during this […]
PC Using Quick Wireless Connection (Windows Only) – Epson Projector You can use the optional Quick Wireless Connection USB Key to quickly connect the projector to a Windows computer wirelessly. Then you can project your presentation and remove the key when you are done. Turn on the projector. Connect the USB key to the projector’s USB-AYou […]
What can I do if I have an IT related issue? There are three ways to request help from the NAU IT Department: 1. Walk-In – Go to room 820 2. Phone – 832 230 5541 3. Email – support@na.edu I cannot log into my Office365 account, how can I resolve this? The first suggestion […]
NAU IT Department provides print, copy and scan services to faculty, staff, and students. Students: – Each user will be credited $15 per semester (4 months) – Black and White prints cost 10 ¢ per page, or 150 page per semester – Color prints cost 25 ¢ per page, or 60 page per semester – […]